18F Performance Plan (for FY19)

Performance plans are documents we use to communicate expectations, structure feedback, and evaluate employee performance during our annual review cycle (which aligns with the government fiscal year).

All TTS staff are evaluated according to TTS-level measures in addition to the 18F-level measures listed here. The critical elements are consistent across all levels.

Critical elements

Results Driven

Deliver good project work and define success.

Level 3:

  • Delivers timely, high-quality work in service of project and organizational needs AND
  • Includes best practices (including user research, accessibility, performance, and security) in strategic decision-making and project execution decisions AND
  • Follows 18F norms and expectations as defined in the TTS Handbook AND
  • Defines success and consistently executes against priorities AND
  • Identifies and works to mitigate risks to project objectives

Level 4:

  • Level 3 AND
  • Effectively guides colleagues and partners to focus on the most strategically valuable work

Level 5:

  • Level 4 AND
  • Successfully implements creative solutions for complex problems while effectively navigating unusual risk or ambiguity in ways that will enable partner transformation or change how 18F approaches similar issues

Leading People

Share expertise in order to drive technology transformation in partner agencies.

Level 3:

  • Shares expertise beyond TTS through effective modeling and coaching of core 18F methodologies (such as human-centered design, iterative development, product ownership, secure practices, working in the open, and modern acquisition practices) AND
  • Enables partners to continuously deliver value to users by supporting them in building sustainable teams and processes (for example, through documentation, training, strategic recommendations, build vs. buy decisions, and technical choices)

Level 4:

  • Level 3 AND
  • Successfully creates clarity and alignment around a shared long-term vision and strategy for driving transformation through concrete deliverables or outstanding customer service

Level 5:

  • Level 4 AND
  • Furthers 18F’s mission to strengthen government technology practices and build capacity for technology transformation beyond TTS by writing or speaking about 18F’s work and methodology to broader audiences (for example, through blog posts or speaking engagements)

Business Acumen

Support 18F’s cost recovery and financial stability.

Level 3:

  • Consistently meets targets for billable hours as assigned

Level 4:

  • Level 3 AND
  • Supports team utilization through effective time management and collaboration (for instance, through the use of labs, flexible staffing choices, billable critique, or strategic handling of project transitions)

Level 5:

  • Level 4 AND
  • Positions the organization for future success by identifying at least one new or expanded opportunity that leads to a signed agreement

Leading Change

Proactively improve our practices and problem-solve organizational issues.

Level 3:

  • Helps 18F build on and improve our practices and teams (for example, through guild participation, chapter participation, reusable resources, hiring activity, and documentation) AND
  • Adapts to new information, organizational changes, and constraints in a professional and constructive way

Level 4:

  • Level 3 AND
  • Fosters optimism and persistence in others when faced with new information, changing conditions, and unexpected obstacles
  • Creates or improves 18F processes or resources in a meaningful, measurable way, including extending and improving existing 18F processes and resources to make them reusable and repeatable.

Level 5:

  • Level 4 AND
  • Changes processes or resources to meaningfully improve how TTS or GSA function (beyond assigned project work).

Building Coalitions

Works to create and participate in agile, cross-functional, and inclusive teams.

Level 3:

  • Makes progress visible to the full team, communicates blockers and challenges, asks for help when necessary, accepts responsibility for mistakes AND
  • Collaborates effectively in multidisciplinary teams by practicing active listening, seeking input from others, and valuing others’ perspectives AND
  • Anticipates and takes steps to proactively resolve conflict in a constructive way AND
  • Models actively inclusive practices both within 18F and externally

Level 4:

  • Level 3 AND
  • Consistently offers constructive feedback to colleagues

Level 5:

  • Level 4 AND
  • Proactively identifies innovative ways to improve customer relationships and change project team processes to resolve challenging situations

What about levels 1 and 2?

For all critical elements, the level 2 criteria is: Partially meets performance expectations as defined in Level 3. The level 1 criteria is: Does not meet performance expectations as defined in Level 3.