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Equipment

GSA issues every TTS employee a badge, laptop, and phone. Your MacBook should be ready before your first day, but your phone may not be. The Ops Team submits phone requests to IT on your behalf, and you’ll receive a confirmation email within a few weeks when your phone is ready for pickup.

Badge

Your GSA badge, also known as a PIV card, allows you to get in and out of GSA buildings and avoid security lines.

Although some of our employees are based out of a specific office, your badge can be permissioned for multiple GSA buildings. Email hspd12.security@gsa.gov to start this process, which usually takes a few days. After you receive an email confirmation, you’ll need to visit the security office in each new building to activate your card.

GSA processes new badges every Wednesday. When your badge is ready, you’ll receive an email (in both your personal and GSA emails) from HSPD12Admin@usaccess.gsa.gov containing four steps. Please skip to step four, which details how to schedule an appointment and pick up your badge, and bring the password in step three. To check on the status of your GSA badge, you can email hspd12.security@gsa.gov.

Distributed employees

Badges are shipped to your local GSA office. You will receive an email once your badge has been shipped. At that point, you can make an appointment to pick it up. Your badge may be available during your orientation – send an email to hspd12.security@gsa.gov to save yourself a trip. You may also ask your orientation leader to show you where to pick it up.

Laptop

TTS employees are issued an Apple MacBook Air/Pro computer. Note that this is not the norm for GSA. See information about using PIV card readers.

Rules

Require a password when your computer goes to sleep or shows a screensaver.

Lock your computer before leaving it. Press the Control + Shift + Power keys on newer MacBooks or Control + Shift + Eject on older MacBooks with optical drives. If you use Alfred, you can open Alfred and type lock.

Back up your machine. Make a copy of your startup disk before you encrypt it. Your Mac has a built-in backup system called Time Machine (accessible from System Preferences) that will regularly back up the main disk to any compatible network server, connected hard drive, or partition you choose. Please ensure Time Machine backups are encrypted by selecting the Encrypt backups checkbox when you choose the destination disk.

Check that your hard drive is encrypted with FileVault. GSA IT sets up your laptop with FileVault encryption. You won’t need to (and shouldn’t) change this, but you can check it in your System Preferences just to see that it’s there and properly set up.

Encrypt all portable media that will connect to any TTS system. You can apply FileVault encryption to removable USB drives and external hard drives by right-clicking the drive on your desktop and clicking Encrypt. You must choose a strong password you can remember, as your drive will require the password to mount and retrieve data once encrypted.

Browser extensions need to be pre-approved. See the Chrome page on InSite for more information.

Loaners

You can request a loaner PC through the IT Service Desk.

Tips

Phone

TTS employees are issued an Apple iPhone. The TTS Talent Team will already have submitted a request to GSA IT for your work phone before you join TTS. Within a few weeks of starting at TTS, you should receive a confirmation email letting you know that your phone is ready for pickup. If you work in an office besides D.C. or are remote, please contact the Talent Team when you receive this email and a team member have your phone mailed to you.

Rules

Tips

Software

See the software page.

Peripherals

If you are based in an office, you can check out mice, keyboards, and trackpads to assist you in your work. They are already available, so there is no need to make a purchase request. Ask in the Slack channel corresponding to your office.

To get additional peripherals (chargers, dongles, etc.), open a Hardware request. If that link doesn’t work, find it through:

  1. Visit the GSA IT Service Portal
  2. Click Service Catalog
  3. Click Equipment Services
  4. Click Hardware

Equipment to accommodate disability

GSA provides equipment to accommodate an injury or disability under these conditions:

To purchase this type of equipment, attach a doctor’s note. If you have questions, ask in #equipment or tts-equipment@gsa.gov.

Repairs

For issues with any GSA-provided hardware (such as laptops or phones), contact the GSA IT Service Desk.

Lost or stolen equipment

If TTS-issued equipment is lost or stolen, follow these mandatory steps. Employees must follow the GSA procedures for lost or stolen equipment or missing PIV cards, and alert TTS in #equipment:

  1. Inform #equipment within one business day of learning the equipment is stolen or lost.
  2. Call 911 or a local police station when you suspect theft has occurred.
  3. Get and keep a copy of the police report in case you have to provide it to the Federal Protective Service (FPS) or your regional Information Systems Security Officer (ISSO). Provide as much information as possible.
  4. Contact the GSA IT Service Desk. An agent will create a ticket and initiate the process of wiping data off any stolen mobile device or laptop.
  5. Call your FPS using contact information provided in the link.
  6. Contact your regional ISSO using contact information provided in the link.
  7. If your equipment is returned to you, it may have been tampered with and should not be used. Return the equipment to GSA IT so they can inspect it, and if necessary, re-image it.

TTS will replace stolen or lost equipment once a copy of the police report is sent to Team Ops and the employee confirms they contacted FPS. If you lose your PIV card, you will also need to fill out this lost access card form and email it to hspd12.security@gsa.gov

Requirements for passwords

Read the guide on setting and managing passwords.


Still have questions?

Ask in Slack: #equipment, #teamops, or tts-equipment@gsa.gov