eSign

eSignLive is a secure tool that members of GSA use to digitally sign and request signatures on documents.

NOTE: To use eSignLive, you must be on the GSA Wireless network or access it through VMware Horizon or AnyConnect.

Request signatures on a document

  • Click the green Send New Package tab
    • Fill out the “Details” pop-up
  • Under “Signers” click the + Add Signer button
    • Fill out the “Add Signer” pop-up
  • Under “Documents” click the + Add Document button
    • Select a document (must be in your Windows virtual desktop hard drive if on VPN)
  • Click Prepare to Send near the top of the screen
    • Select from the drop-down who you’d like to sign the document
    • Click Add Signature and drag to the appropriate spot(s)
  • Click Send
    • Click OK on the “Confirm” pop-up

Add signature fields to your own document

  • Under “Documents” click the + Add Document button
    • Select a document (must be in your Windows virtual desktop hard drive if using VMware Horizon)
  • Click Prepare to Send near the top of the screen
    • Select from the drop-down who you’d like to sign the document
    • Click Add Signature and drag to the appropriate spot(s)
  • Click Send
    • Click OK on the “Confirm” pop-up

Sign a document

  • Click the Inbox tab
  • Click the Review, accept and sign the document icon to the right of the document title
  • Click to Sign in each signature box
  • Click Confirm
    • Click OK on the “Confirm” pop-up
  • If necessary, click Download this document
  • An email from e-SignLive will be sent to the requestor and signer(s) confirming the “Completed Package & Evidence Summary”

Errors and troubleshooting

You may experience errors while trying to use eSign. A common error message is Your License Has Expired even when licenses are not the issue. If you get a confusing error, check the following:

  • Make sure your PDFs are not editable PDFs; if they are, use Preview to re-export them as PDFs and try uploading again.
  • Make sure your VPN is still connected.

Still have questions?

Ask in Slack: #infrastructure