The Talent Team is a group of problem solvers dedicated to making government the most sought-after workplace. We’re proactively building a world-class federal workforce and providing an enjoyable, impactful employment experience for each of our team members. In short, we are building the team that delivers the beautiful, useful services that make up our 21st century digital government.

TTS Talent attracts the most passionate, talented individuals from across the public and private sectors, offering them unique professional development opportunities, top-notch customer service, and fulfilling, impactful work that transforms how the public interacts with the government. We work on:

  • Recruitment: We help identify, target, and attract talented, diverse candidates to apply to join 18F.
  • Administration: We help our applicants move through the official GSA hiring process by liaising with HR.
  • Training & Development: We help you further your professional development.
  • Product & Process: We work on our own processes to solve real problems and ensure that we are doing so in an agile and sustainable way.

Our key pieces of documentation include Joining 18F.


If you have any questions, you can find us on Slack in #talent, #18f-join-page, #benefits, #talent-design-process, and #18fc-talent-process. There are a few private channels for the Talent Team that we will add folks to if applicable.

Joining the Talent Team

Welcome to the TTS Talent team – we’re happy you’re here! We’ve compiled a set of helpful tips to get you started. We’ll update this guide as we receive feedback, so don’t be shy to share your thoughts.


Here’s the list of things to do during your first week on the Talent team.

Please note that you might not have much assigned work during your first week here. That’s okay and expected. If you’ve gotten all the government onboarding items done and you’re still wondering about what you’re actually going to be doing, we’re all here to help you. Talk and meet with your teammates first.

Who we are

The Talent team at TTS includes HR consultants, talent acquisition specialists, operations specialists, and executive assistants. We are passionate and dedicated problem solvers obsessed with process improvement. We come from a variety of backgrounds, including government, non-profits, and consultancies.


As per the org chart, TTS Talent is broken down into small “teams” focused on recruitment, administration, training and development, and product and process. Most of these “teams” are one or two individuals. Also, a number of previously identified roles have yet to be filled, which means a few people are playing a few key roles during this time.

  • Executive assistant: Helps our directors with their administrative and logistical needs.
  • Data lead: Helps the Talent team report both internally and externally in a way that enables us to make smart business decisions.
  • Comms lead: Helps the Talent team communicate both internally and externally.


Our recruitment team is made up of technical recruiters and recruitment coordinators. Their responsibilities include:

  • Identify, target, and attract top-notch, diverse candidates.
  • Work with candidates through the interview and beginning stages of the hiring process.


Our administration team is made up of our deputy director of Talent and a few Talent coordinators. Their responsibilities include:

  • Work with candidates from selected for hire through day one.
  • Work with GSA HR, Security, and Benefits Specialists.
  • Provide counsel to supervisors and staff on personnel issues.
  • Develop internal HR and administration policies.
  • Oversee performance management.

Product & process

Product & Process is dedicated to building products that solve real problems for our clients and ensuring that we are doing so in an agile and sustainable way. Using tools and methodologies such as agile and lean startup, they do the following:

  • Encourage collaboration and value orientation through development and facilitation of the team’s work systems.
  • Create transparency and predictability via visual work boards, story mapping, roadmaps, and sprint plans.
  • Drive vision and provide product guidance to the team’s development efforts.

Training & Development

Training & Development (T&D) is dedicated to retaining an innovative and talented workforce. 18F is committed to creating and cultivating an inspired workplace that supports our culture: Delivery is the Strategy. They do the following:

  • Inspire and motivate the workforce.
  • Offer internal training, such as Speaker Camp and Learn Teach Learn.
  • Provide exciting training and professional development opportunities.
  • Provide guidance about discovery and approval processes.

Leads and management

See the org chart.

How we work


As you’d guess, everyone’s weeks looks a little different. That said, there are recurring weekly meetings and commitments we all have on our calendars.

  • Tuesdays: 18F all hands meeting. Every Tuesday at 12:30 p.m. ET (9:30 a.m. PT), the entire 18F team meets to cover product launches, introductions of new team members, projects we’ve just taken on, policy changes, and other broadly applicable news.
  • Fridays: Each Friday at 1:00 pm ET (10:00 am PT), the whole Talent team meets to discuss project status, policy updates, and general talent-specific news. Our huddles typically follow the same format: the Director of Talent will start off with general announcements and reminders. Afterward, team members give quick updates on how projects are going. You don’t need to request to be added to the huddle agenda.
  • Once a week: meet with your lead. Once a week, you’ll have a short check-in with your lead at a time that’s convenient for both of you.
  • Once or twice a week: meet with the rest of the group. Our team is moving towards an agile development practice which means most of us meet a few times a week to sync on the current sprint’s top priorities.

Communication channels

  • Slack channels: #talent, #18f-join-page, #benefits, #talent-design-process, #18fc-talent-process.
  • Mailing lists

    • tts-talentteam@gsa.gov for emailing the entire Talent Team only.
    • The public facing email address to contact the Talent Team for applicants, candidates, or other interested parties is Join18f@gsa.gov.
    • The Web Content Managers listserv (CONTENT-MANAGERS-L@listserv.gsa.gov) is open to content managers from any level of U.S. government.


Here are some common tools we use, how we use them, and how you can get access to them. If you can’t find the information you need in the chart below, get in touch with your buddy on the Talent Team; they’ll be able to point you in the right direction.

And one more thing: before you start using any new tool that asks for access to files/browser data, please check the full list of approved tools. If what you want to use isn’t there, you’ll need to ask in #infrastructure first. New tools often create hard-to-anticipate security problems.

  • Hangouts: Use it for all things video-conferencing.
  • Mural.ly: Use it for research analysis and workshops. Get more info here. Access is immediate, but you’ll need to get permission from an admin to create rooms.
  • Trello: Use it for project management. Get more information on our Trello page. Access is immediate.
  • Lever: Our applicant tracking system. The Director of Talent will give you access.