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TTS Handbook

A collection of guides and policies to help you with your work.

  1. About TTS

    Technology Transformation Services (TTS) applies modern methodologies and technologies to improve the public’s experience with government by helping agencies make their services more accessible, efficient, and effective. Below is more information on both general TTS policies and the individual offices within TTS.

    1. Mission, history, and values
    2. Code of Conduct
    3. Org chart
  2. Getting started

    Here's what you probably want to know in your first weeks at TTS.

    1. Welcome
    2. Getting Started at TTS
    3. Onboarding class schedule
    4. Logging in & Networks
    5. Equipment
    6. Benefits
    7. Travel 101
  3. Training & Development

    Classes, coaching and ongoing professional development

    1. Online Learning University (OLU)
    2. Conferences and events
    3. Coaching, mentoring and professional development
    4. GitHub 101
  4. Travel and leave

    Going somewhere? Here's what you need to know.

    1. Travel guide (table of contents)
  5. General information and resources

        Who we are

      1. General contacts and listservs
      2. Working groups and guilds
      3. Glossary
      4. Records management
      5. Washington, D.C. Office


      1. FITARA
      2. Requirements for passwords
      3. Security incidents
      4. Sensitive information

        Employee resources

      1. Emergency procedures
      2. Employee assistance program
      3. Employment verification
      4. Hiring authorities
      5. Overtime and comp time
      6. Performance management
      7. Purchase requests

        1. Software under $10,000
        2. Procurements over $10,000
      8. Resources for Deaf and Hard of Hearing individuals
      9. Telework guidance

        1. Virtual work and moving
      10. Transit benefit

        Hiring, staying, or changing jobs

      1. Hiring
      2. TTSJobs
      3. Term extensions
      4. Assignments and details
      5. Promotions
      6. Leaving TTS

        Software and tools

      1. GSA internal tools
      2. Adobe Acrobat and Creative Cloud (CC)
      3. AnyConnect (VPN client)
      4. DocuSign (digital signatures; replaced eSign)
      5. Federalist (publishing platform)
      6. GitHub (code repos and versioning)
      7. Gmail
      8. Google Analytics
      9. Google Calendar
      10. Google Drive
      11. Google Groups
      12. Google Meet (video conferencing)
      13. Meetings and meeting tools
      14. Microsoft Office for OS X
      15. (collaborative whiteboard tool)
      16. Sketch
      17. Slack (chat client)
      18. Text editors
      19. Tock (time tracking)
      20. Trello (task and project management)
      21. VMware Fusion (hypervisor)
      22. VMware Horizon (virtual desktop client)
      23. Zoom (video conferencing)
  6. TTS Offices

    We’re all one family at TTS, but each office has its own norms and practices.

    TTS Office of Operations

        Business Operations


        1. State and local agreements
      1. Technology Portfolio

        Talent team

      1. Talent
      2. Federal resume guide
      3. Refer a person
      4. Internal TTS Opportunities
      5. Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance


      1. Outreach

    TTS Office of Acquisition

    1. Overview of OA
    2. OA Operational Guidance


        About 18F

      1. 18F history and values
      2. 18F org chart

        How we work

      1. How we relate to partners
      2. How we collaborate
      3. Time tracking and billing
      4. How we staff projects

        18F chapters

        Account management

      1. Acquisition
      2. Design
      3. Engineering
      4. Product
      5. Strategy

        18F labs

      1. Writing Lab
      2. Design Lab
      3. Dev Lab

        18F locations

      1. Distributed
      2. Chicago
      3. New York City
      4. San Francisco
      5. Washington, D.C.

        18F platforms


        18F team resources

      1. Before you ship
      2. Blogging
      3. Doing research at 18F
      4. Leading projects
      5. One-on-ones
      6. Open source policy
      7. Out of office expectations
      8. Performance Plan (FY19)
      9. Working on an acquisition engagement

        1. Acquisition engagement types
        2. Acquisition engagement glossary

    Office of Products and Programs (OPP)

        About OPP

      1. Overview of OPP
      2. OPP history
      3. OPP org chart


      1. Data
      2. Innovation
      3. Public Experience
      4. Smarter IT
      5. Secure Cloud
      6. 10x

    Centers of Excellence (CoE)

    1. Overview of CoE
    2. CoE Website

    Presidential Innovation Fellows (PIF)

    1. PIF Website